Executive Team

Our team have a wealth of experience within the insurance and loss adjustment industry. We’re committed to developing our services and finding the solutions to manage claims as efficiently as possible.

James Townsend

Managing Director & Senior Loss Adjuster

Originally from the United Kingdom, James has some 20 years’ experience in loss adjusting, with significant experience in both domestic and commercial claims management.

James's areas of expertise include fire, flood, structural and subsidence losses, together with disaster response, and claims management relating to earthquake damage.

James has been committed to, and passionate about ensuring innovation and excellence in the claims management services Mainland Claims provides to the ever changing Insurance industry. James is a member of ANZIIF, IBANZ and Institute of Directors.

In addition to his role as Managing Director, James also oversees the New Zealand wide loss adjusting team.

Stephanie Townsend

Human Resources & Business Development

Stephanie has a wealth of experience in personnel management, across a wide range of organisations and disciplines. Her leadership and management role within Mainland Claims draws on her experience from working as a senior manager in the United Kingdom.

With a passion for people, talent and an eye for building high performing teams, Stephanie recruited Mainland Claims earthquake response team of over two hundred contractors during the peak of the Christchurch earthquake response.

Stephanie leads the Human Resources functions for the business, maintains Mainlands large contractor data base and is responsible for training and development across the business.

Working alongside James, Stephanie is actively involved in Business Development and thrives on supporting the business in its continued growth and success.

Jane Withers

Claims Manager

Jane first joined Mainland Claims in 2011 as part of our earthquake response team and subsequently went on to work for one of New Zealand’s leading Insurance Brokers.

Jane has substantial experience in corporate and technical claims, property damage – large loss, catastrophe claims, public and professional liability claims. Jane prides herself not only on her technical ability but more importantly on her ability to ensure the delivery of excellent Claims management and negotiation.

Jane is very relationship focused and plays an integral part in ensuring all claims are managed efficiently and effectively with a high level of customer satisfaction. We are delighted to have Jane back as part of the team!

Andrew Gilmore

Loss Adjuster
West Coast

Andrew started his working life in the construction industry as a Trade Qualified Builder. After completing several years on the tools in New Zealand he moved to Australia where he worked as an assessor and construction supervisor on insurer direct claims.

On his return to New Zealand Andrew joined the Christchurch Earthquake response, spending several years working for a leading insurer on both the Canterbury and Kaikoura events. Andrew has subsequently continued to develop his insurance industry knowledge in the Business as usual setting and in line with his construction expertise is an asset in all areas of claims management.

Debra Young

Loss Adjuster

Debra’s background includes risk management, investigation, analysis and business development with roles at the NZ Police, NZ Security Intelligence Service, Accident Compensation Commission as well as the insurance industry. She applies her knowledge and experience to bring a fresh approach to loss adjusting expertly managing the important relationships between the loss adjuster, the insurer, broker and the insured to achieve a mutually beneficial outcome in a timely manner.

Debra draws on her risk management and investigation experience to identify and mitigate claim leakage, detect fraud indicators and provide clear recommendations regarding underwriting considerations. She also has extensive experience in the area of methamphetamine claim management. Debra is currently completing her Diploma in Loss Adjusting; we are delighted to have Debra as part of our team representing Mainland Claims Management in Auckland and covering the North Island.

On the lookout.

We’re always looking for competent, professional contractors to join our team and connect with us through our nationwide database.

At Mainland Claims we value our employees and understand that providing a professional, dynamic and progressive workplace enhances motivation and the desire to perform and deliver results. Having an excellent team is the key to success and as employers, we’re determined to succeed and drive our company and team forward. If this sounds like the environment that you’re looking for, and you’ve got the skills to match it, then get in touch and let us know what you can bring to the Mainland Claims team.

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